At Urbane Living, we are committed to ensuring you are satisfied with our products and services. If you are not entirely happy with your purchase, our refund and return policies are here to help.
1. Returns
Eligibility: You have [insert number] days from the date of delivery to request a return. Items must be unused, in their original condition, and returned in the original packaging.
Non-Returnable Items: Customized or personalized items, clearance or sale products, and gift cards cannot be returned.
Return Process: To request a return, please contact us at [Customer Support Email/Phone] with your order number and reason. Our team will guide you through the next steps.
2. Refunds
Eligibility: Once we receive and inspect your returned item, we will notify you of approval or rejection. If approved, refunds will be processed within [insert number] business days to your original payment method.
Partial Refunds: In some cases, partial refunds may be issued (e.g., items with signs of use or damage not caused by us).
Non-Refundable Items: Shipping charges are non-refundable. If a refund is issued, the original shipping fee will be deducted.
3. Exchanges
We replace items only if they are defective or damaged. To request an exchange for the same product, please contact us at [Customer Support Email/Phone].
4. Late or Missing Refunds
If you haven’t received your refund within the stated timeframe:
Check your bank account again.
Contact your credit card company (posting delays may occur).
Contact your bank (processing times may vary).
If you still haven’t received your refund, please contact us at [Customer Support Email/Phone].
5. Shipping Returns
To return a product, please mail it to: [Insert Return Address].
Customers are responsible for return shipping costs.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
6. Cancellations
If you need to cancel an order, please contact us immediately.
Before Processing/Shipping: Orders can be canceled, and a full refund will be issued.
After Shipping: Orders cannot be canceled. In this case, our standard return policy applies.
7. Contact Us
If you have any questions regarding our Refund & Return Policy, please reach us at:
📧 [Customer Support Email]
📞 [Customer Support Number]